How do I place an order?

Aqua Lily Products, LLC has several methods for you to place an order. Make sure to record your order number. This will help you in tracking your order.

Internet Web Site – We are open 24 hours a day for you. Follow the easy check out procedures and get your order in now. You will receive an email confirmation shortly after placing your order. Please review it and verify that your order is correct. If any changes are required, please call our Customer Service Dept. at +1 (844) 669-3820 during regular business hours. Orders can process quickly and at times it may be too late to make any changes.

Phone-In – Monday thru Friday 8:00am – 5:00pm EST.  Talk to our knowledgeable Sales Staff for help on picking the right parts. We can help you with some of the hardest questions. Call us at +1 (844) 669-3820.

FAX – With the proliferation of the internet, we do not currently offer fax services, we can however receive e-faxes to our e-mail address Include all part numbers, quantities, and current billing and credit card information. You will receive a phone confirmation within 24-72 hours after placing your order to verify that your order is correct. If any changes are required, please call our Customer Service at +1 (844) 669-3820. Orders can process quickly and at times it may be too late to make any changes.

Brochure – Use the Aqua Lily Products, LLC brochure to prepare your order. Include the payment in form of a check, money order or include your credit card information. Mail this to 4485 Glenbrook Rd. Willoughby, Oh 44094 and we will process your order upon receipt. Please be aware that some brochure items have limited stock and may sell out. Please include accurate phone numbers so we can contact you if necessary.


What payment methods do we accept? 

Aqua Lily Products, LLC offers several payment options:

Credit Card – We accept VISA, MasterCard, Discover and American Express.

Sorry, COD orders are available for authorized Aqua Lily Products, LLC Dealers only. 
International Wire Transfer – Please contact us for further information on this payment method. No COD without prior authorization.


When will my credit card be charged?

Credit Cards orders will be charged at the time the order is placed. You can cancel an order at any time prior to shipment, at no cost to you, by calling our Aqua Lily Products, LLC customer service desk at +1 (844) 669-3820 or by sending us an e-mail to  


Do we ship internationally?
Yes, we will ship from our representatives in a select few countries.  Those representatives will contact you directly to update you on their domestic programs for our products. (Website will not except international credit cards, please call +1 (844) 669-3820 to place an order or e-mail us with your contact and location information so we can direct your request to the appropriate representative).  International Countries currently serviced, Canada, Europe and Australia.


Product Questions?

If there are questions not answered on our website or you have any question about our products,  please call our customer service at +1 (844) 669-3820.


Pricing Errors

If we have a pricing error on our website, we will either make it good or notify you of the error before shipping.


Product Price Changes

Because of changing material costs, we may have to change prices without notice.  We will not ship without notification of a price change.


Technical Support

If you are having a problem navigating or ordering on our website, please call customer service for assistance +1 (844) 669-3820.


How do I check the status of my order?

An email with tracking information will be sent within 48 hours of product shipment. Back orders will receive an email or phone call with expected delivery time.


How do I track my order?

Website order will receive a tracking number by email within 48 hours of your ordering shipping. Login to check order status.


What is Aqua Lily Products, LLC shipping cut-off time?

Orders are shipped between 3 - 5 Business days from when the orders are received via FedEx Ground for Aqua Lily Pads and LTL for Bull Frog products. Expedited shipping can be arranged.


How long before I receive my order?

Aqua Lily Products, LLC uses FedEx for most lower 48 U.S. state deliveries and various LTL carriers when necessary.

FedEx Ground allows - 2 to 7 business days for delivery. 
Deliveries are made Monday through Friday, weekends don’t count. 
Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.