SHIPPING

What payment methods do we accept? 

Aqua Lily Products, LLC offers several payment options:

Credit Card – We accept VISA, MasterCard, Discover and American Express.
Sorry, COD orders are available for authorized Aqua Lily Products, LLC Dealers only. 
International Wire Transfer – Please contact us for further information on this payment method. No COD without prior authorization.


When will my credit card be charged?

Credit Cards orders will be charged at the time the order is placed. You can cancel an order at any time prior to shipment, at no cost to you, by calling our Aqua Lily Products, LLC customer service desk at +1 (844) 669-3820 or by sending us an e-mail to customerservice@aqualilypad.com.  

 

Product Availability
All products are subject to availability and prior sale. When Aqua Lily Products, LLC offers deals on “Closeout” or “Hot Special” items, please note that such items sell out very fast and are sometimes not replaceable. Place your order early so you’re not disappointed.

 

How do you handle backorders?
At times, demand for a product will exceed our stock inventory levels. This will create a backorder for the product. Our production scheduler is constantly monitoring our inventory and working to re-stock those items. Please note the stock status of the items you ordered on your email order confirmation. Orders are not charged until the item ships, so any backorder will not be charged to your card.

Aqua Lily Products, LLC will inform customer of any backordered items. Orders will ship regardless of any pending back orders. Items on backorder will stay on order until order is filled or until customer cancels balance of order.

If you have ordered an item that becomes discontinued, by Aqua Lily Products, LLC, it will be cancelled from your order. We will notify you via email or telephone of the adjustment to your order. 

When is your shipping cut-off time?
Shipping takes place Monday-Friday; shipping is closed on the weekends and ship out within 3 - 5 days of receipt of order.  Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone numbers and e-mail address. If a backorder situation exists you will be notified by email.

How long before I receive my order?
Aqua Lily Products, LLC uses FedEx for most lower 48 U.S. state deliveries and various LTL carriers when necesary. 
FedEx Ground allows - 2 to 7 business days for delivery. 
Deliveries are made Monday through Friday, weekends don’t count.  

Custom Parts
If you are ordering a custom product please note that all custom ordered products must be ordered through Aqua Lily Products, LLC by telephone at +1 (844) 669-3820. All custom product orders must be accompanied with a work order and drawing, stating all proper measurements and dimensions. Customer will be financially responsible for any and all modifications after completion of product(s).   Please give us a call at +1 (844) 669-3820 for any questions in regards to a custom order.

 

Special Orders
All special order products not listed on this website, must be ordered by telephone only at Aqua Lily Products, LLC Customer Service +1 (844) 669-3820. Please give us a call for any other questions in regards to special orders.